Shama Cables all personnel are trained, motivated and instructed to fulfill all requirements laid down in the Quality Assurance Standard. Shama Cables has adequate resources essential to implement the quality system and to achieve its quality objectives as out lined in its Quality Policy.

To ensure adequacy and effectiveness of the quality system, management review is carried out periodically on a continuing basis. The Steering Committee undertakes the management review on a quarterly basis which comprises of the Chief Executive as its Chairman along with Marketing Director, Technical Manager and Works Manager as its members. The decisions of this review is recorded and implemented by the concerned manager.

The maintenance of the quality management system is achieved through the Internal Quality Audits.The main purpose of the Quality Audit is to take necessary corrective action to eliminate deviations and further improve the system.

Shama Cables also maintain a complaint handling procedure which involves the Technical Manager, Works Manager, Marketing Director and Chief Executive. Each complaint is promptly investigated and corrective and preventive action taken.